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Tuesday, November 23, 2010

Communication at the airport

While many Americans have general privacy concerns about new airport security procedures, there are many groups of travelers whose concerns about privacy or insensitive treatment by TSA personnel are especially acute, including religious minorities, transgender people, and people with a variety of medical conditions, disabilities, or assistive devices. One specific concern shared by many of these groups involves communicating with TSA officers about sensitive personal or medical matters in the often noisy, crowded, and rushed environment of security checkpoints. To give travelers an additional option for addressing these issues, TSA has developed a standardized notification card that anyone can use to discreetly inform officers about any disability, medical condition or medical device that could affect security screening.

 

Travelers simply write their personal information on the wallet-sized card and hand it to the security officer. These cards are purely optional, and they do not exempt anyone from security screening. However using the card should make it clear that officers should handle your condition or item in a sensitive and discreet manner. It also allows you to inform the officer without having to make verbal statements that could be overheard by other travelers. No one is required to use this card, but you may choose to carry it and present it at any time. For example, you may wish to present it if an officer asks about an item on your person that may require additional screening. If this seems useful to you, simply print out the card and complete it, writing clearly a brief word or phrase to describe your condition or item in the blank. You may use any term you feel is appropriate to communicate with the officers. NCTE has issued information and resources to help transgender people understand the new procedures and prepare for holiday travels. For more information, including how to file a complaint or take action, please follow this link.

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